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Instant answers to verification, payments, and listing policies.
ExploreSecondgear support
Talk directly with the crew keeping Secondgear running
Our UK-based specialists cover seven days a week. Share the details of your situation and we’ll route it to the right person—usually within a single workday.
- Average weekday reply
- 4 hours
- Best inbox for
- • Listing setup & optimisation
- • Buyer and seller mediation
- • Trust & verification guidance
Live coverage 08:00 – 20:00 GMT
- Every ticket is handled by a named agent—no bots.
- Priority routing for verified sellers and safety escalations.
Direct inbox
support@secondgear.uk
For account queries, listing tips, valuation feedback, or anything marketplace related.
Live chat available to signed-in membersWeekdays 09:00–18:00
Need a call instead?
Leave your number and preferred time in your email. The team will schedule a phone check-in within one working day.
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ExploreSafety & trust desk
Report issues early and keep the community safe
Flag suspicious listings, unexpected payment requests, or buyer behaviour. Our trust team triages reports immediately and can pause listings while we investigate.
For urgent concerns
safety@secondgear.ukInclude listing links, screenshots, and what felt off. You’ll hear back within 2 business hours.
Escalation checklist
- • Disputed payments or refunds
- • Misleading vehicle descriptions
- • Off-platform payment requests
- • Suspicious identity or paperwork
Support hours
Mon–Fri 08:00 – 20:00 GMT
Sat 09:00 – 17:00 GMT
We monitor safety@ for urgent weekend issues.
All reports are confidential. Abuse of the reporting system may result in account restrictions.