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Check the help centre
Instant answers to verification, payments, and listing policies.
ExploreSecondgear support
Talk directly with the crew keeping Secondgear running
Our UK-based team responds on weekdays. Share the details of your situation and we’ll get it to the right person.
- Average weekday reply
- 4 hours
- Best inbox for
- • Listing setup & optimisation
- • Reporting suspicious activity
- • Trust & verification guidance
Live coverage 08:00 – 20:00 GMT
- Every message is read by a real person.
- Priority routing for safety escalations.
Direct inbox
support@secondgear.uk
For account queries, listing tips, valuation feedback, or anything marketplace related.
Email support for signed-in membersWeekdays 08:00 - 20:00
Need a call instead?
Leave your number and preferred time in your email. The team will schedule a phone check-in within one working day.
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ExploreSafety & trust desk
Report issues early and keep the community safe
Flag suspicious listings, unexpected payment requests, or buyer behaviour. Our trust team reviews reports promptly and can pause listings while we investigate.
For urgent concerns
safety@secondgear.ukInclude listing links, screenshots, and what felt off. We aim to respond within one working day.
Escalation checklist
- • Disputed payments or refunds
- • Misleading vehicle descriptions
- • Off-platform payment requests
- • Suspicious identity or paperwork
Support hours
Mon–Fri 08:00 – 20:00 GMT
Sat 09:00 – 17:00 GMT
We monitor safety@ for urgent weekend issues.
All reports are confidential. Abuse of the reporting system may result in account restrictions.